Refund and cancellation rules

How to cancel

Automatic renewal can be switched off at any time in your account, in the subscription section. No emails or written requests are needed.

After it is switched off, access continues until the end of the period already paid for, and no further charge is made.

When money is refunded

If a subscription has been paid for and not a single coin has been spent in that period, the User may withdraw and receive a full refund. Write to contact@capsclips.ru from the email address on the account.

Money charged through a technical error is also refunded: a double charge, a charge after automatic renewal was switched off, or a charge at the wrong plan rate.

When money is not refunded

Payment for the current period is not refunded if the service has already been used in that period — that is, at least one coin has been spent. To that extent the service is treated as delivered.

Unspent coins are not exchanged for money, either on cancellation or at the end of the period.

Separately purchased coin packs are non-refundable once the first coin from the pack has been spent.

Timing and procedure

A refund request is reviewed within three business days of the email being received.

Refunds are made by the same means as the payment — to the same bank card. Crediting time depends on the bank and is usually three to ten business days.

A refund ends the subscription, and any remaining coins are cancelled.

If something went wrong

If the service failed to do the work because of a fault on our side, the coins for the failed job are returned to your balance automatically. If that did not happen, write to us and we will return them manually.

All payment and refund questions: contact@capsclips.ru.